(423) 555-0192 — 24/7 Why It Matters The Offer Everything Included The Guarantee Check Availability
Emergency Line Check Availability
⚠  Sound familiar? Most plumbers leave you with more questions than answers.

Your home deserves a plumber
who acts like it's their home.

Most plumbing calls end the same way: problem fixed, mess left, no explanation, no follow-up, back to hoping nothing breaks again. The Ascent Home Protection Plan changes all of that — permanently.

Check Zone Availability Call (423) 555-0192
Licensed & Insured in Tennessee
Same-day emergency response guaranteed
4.9★ across 214 Google reviews
850+Jobs Completed
4.9★214 Reviews
12 YrsChattanooga
9 LeftIn your zone

⚡ North Shore / Red Bank zone: Only 9 membership spots remaining before this zone closes.

9 of 47spots left
Claim Your Spot →
The Real Problem

Every Chattanooga homeowner has lived through at least one of these.

You're not being picky. You're being reasonable. And the plumbing industry has been letting homeowners down for decades with the same tired playbook.

😤

"We'll be there between 8 and 5."

Half a day of your life held hostage. Then they show up at 4:47. No apology, no discount, no acknowledgment that your time has value too.

💸

The invoice that didn't match the quote.

"We found some additional issues while we were in there." Suddenly the $180 repair is $620. You feel trapped — the wall is already open.

🥾

Muddy boots. All the way to the bathroom.

Three guys tromp through your kitchen, leave tools on the counter, and walk out without so much as wiping down the sink. Your home was their jobsite.

🤷

"It's fixed." And then it isn't.

Two weeks later the same problem is back. You call. Nobody remembers your name. The warranty "doesn't cover that." Start over from scratch.

📵

Emergency at 11pm on a Sunday.

Water pouring under the door. You start Googling. Half the numbers go to voicemail. The ones who answer quote $400 just to show up. You're panicking and they know it.

🔇

No explanation. Just a bill.

What did they actually do? Why? What should you watch for? Silence. You leave knowing less than when they arrived.

Why Ascent Is Different

We built our entire business around the things every other plumber ignores.

Marcus Webb started Ascent in 2012 after 10 years watching homeowners get treated like inconveniences instead of clients. The promise he made then is still the one we keep today.

Every technician is background-checked, TN-licensed, and trained on exactly one standard: leave this home better than you found it. Not just the pipes. The whole experience.

The Home Protection Plan is our highest expression of that promise. It's not just a service package — it's a relationship. One that puts you at the front of the line, keeps your home documented and protected, and gives you a plumber you can actually call a trusted resource.

850+Jobs completed in Hamilton County
4.9★Average across 214 Google reviews
0Unresolved complaints in 12 years
Marcus Webb — Ascent Plumbing
12Years Serving
Chattanooga
Introducing

The offer we built after asking one question:

"What would we want if this were our own home?"

The Ascent
Home Protection Plan

The last plumber you'll ever need to call — and the first one who actually protects your home. Annual membership capped at 47 households per zone. When it's full, it's full.

$1,567+ real-world value
$297
/year
That's less than $25/month to have a master plumber in your corner, year-round.
Claim Your Membership
100% Satisfaction Guarantee
24-Month Workmanship Warranty
Same-Day Emergency Response
No-Surprise Price Lock
Cancel Anytime
Core Membership

What's included — and what it means in practice

This is what your membership delivers every single year, on every single call.

Priority Same-Day Emergency Response

When something goes wrong, you call the member line and go to the front. Our guarantee: same-day response on all emergencies — or the service call is free. No exceptions, no fine print.

Value$397/yr

Two Annual Plumbing Health Inspections + Written Report

Twice a year, a licensed technician walks your entire home — supply lines, drain systems, water heater, fixtures, shutoffs, pressure, and all visible pipe runs. Written, photo-documented report after every visit. No other plumber in Chattanooga does this in writing.

Value$298

24-Month Workmanship Warranty — All Labor & Parts

Every repair and installation guaranteed for two full years. If it fails for any reason related to our work, we come back and make it right at zero cost. No "that's a separate issue" conversations.

Value$197

No-Surprise Price Lock on Every Visit

Written price before we touch anything. If anything unexpected comes up mid-job, we stop and show you before proceeding. The number on your invoice will never exceed the number you approved. A written promise, not a policy that varies per technician.

IncludedAlways

Priority Parts Guarantee — No Waiting on Parts

Members never hear "we'll have to order that." We stock or same-day source everything needed for your repair. Your family won't go without hot water for four days over a supply chain excuse.

IncludedAlways

10% Labor Discount + Referral Rate Reduction

Every repair you have done as a member comes with 10% off all labor, parts invoiced at cost. Refer a neighbor who joins and your rate drops $50. Refer three and your next year is free.

SavesReal $$$
The Ascent Standard

Things every other plumber does but never tells you about.

These aren't upsells. They're the baseline we hold ourselves to on every single call — because they should have been the industry standard all along.

The Clean Home Promise Every Visit

Shoe covers before we cross your threshold. Drop cloths protect your floors and counters. Every surface we touch gets wiped before we leave. You'll be hard-pressed to tell we were there — except the problem is fixed.

The No-Smudge Guarantee Every Visit

Fingerprints on cabinets, water spots on mirrors, grease on walls — we wipe it all before we leave. Every technician carries cleaning supplies and uses them as a standard final step, not an afterthought.

The "Ask Us Anything" Walk-Through Every Visit

Before we pack up, your technician sits down with you and explains exactly what was done, why, what it cost, and what to watch for. Plain language. No jargon. As long as it takes.

On Time or $50 Off Guaranteed

We give you a real two-hour arrival window — not an "8 to 5." Miss it without advance notice and $50 comes off your invoice. Automatically. No arguments required.

Photo Documentation of Every Job Every Visit

We photograph before, during, and after — and email it to you within 24 hours. Permanent record of every repair, part replaced, and date. This protects you when you sell your home.

Trash Removal Included Every Visit

Old fixtures, cut pipe sections, packaging, all disposable materials — everything leaves with us. You don't find a pile of parts by the curb. Your home stays your home.

Strengthening Bonuses

And then there's everything else you get.

On top of everything already included, every member receives these service bonuses — covered by your annual membership at no additional charge.

1

Water Heater Age & Efficiency Analysis

We calculate your water heater's remaining life and what it's costing you monthly in energy waste vs. a modern tankless unit. Most homeowners are genuinely surprised — and knowing it arms you to make smart decisions before an emergency forces one.

Value
$89
2

Freeze Protection Winterization Check

Every October, we walk your exposed pipe runs, outdoor bibs, crawl space lines, and hose connections and give you a written freeze risk rating. In a Chattanooga winter this single check can prevent a $4,000–$12,000 insurance claim.

Value
$129
3

Water Pressure & Quality Baseline Test

High water pressure is the silent killer of fixtures, supply lines, and water heaters — most homeowners never know they have a problem until something fails. We measure and document your baseline on enrollment and flag anything outside the safe range.

Value
$79
Digital Bonus Library

Eight homeowner guides — yours to keep, forever.

Every member receives instant access to the Ascent Digital Library — eight plain-language guides that make you a smarter homeowner and protect you from ever being taken advantage of again.

📋

The Homeowner's Plumbing Emergency Playbook

Step-by-step guide to the first 15 minutes of any plumbing emergency. Where your shutoffs are, what to do before we arrive, how to prevent hundreds in damage while you wait. Downloadable and printable — put it in the utility closet today.

Value
$29
🚨

The 7 Plumbing Lies Contractors Tell

A plain-language breakdown of the most common ways homeowners get overcharged or oversold — and exactly what questions to ask any contractor before you agree to a single thing. We wrote this because we're comfortable with you asking us the same questions.

Value
$19
🔥

Water Heater Replacement Buyer's Guide

Tank vs. tankless, gas vs. electric, which brands hold up, and what a fair installation price looks like in Chattanooga. Includes a 10-question checklist to use when getting quotes from any contractor.

Value
$24
📅

The Annual Home Plumbing Checklist

A one-page seasonal checklist to catch early warning signs between visits — slow drains, pressure changes, water heater sounds, discolored water. Simple enough for anyone, specific enough to actually catch problems.

Value
$19
💧

The Chattanooga Homeowner's Guide to Hard Water

Chattanooga's water runs harder than most homeowners realize. This guide explains what hard water does to your pipes, fixtures, and appliances — and the simple, inexpensive steps that extend the life of everything water touches in your home.

Value
$24
🔧

DIY or Call a Pro? The Honest Decision Guide

A candid reference on which tasks homeowners can handle themselves, which look easy but aren't, and which violate code if you DIY. We'd rather you trust us than feel dependent on us.

Value
$19
💰

How to Read Your Water Bill Like a Plumber

Most leaks show up in your water bill before they show up on your floor. This guide teaches you to spot the early signature of a hidden leak, a running toilet, or a failing irrigation line — using nothing but your monthly bill.

Value
$19
📊

The Fixture Upgrade ROI Calculator

A simple worksheet that calculates whether upgrading aging fixtures, a water heater, or a toilet makes financial sense — factoring in water savings, energy savings, and likely repair costs if you wait. Turns an emotional decision into a math decision.

Value
$29
Members-Only Community

The bonus that keeps paying you back every week.

The Ascent Inner Circle

An invitation-only private Facebook group exclusively for Home Protection Plan members. Not public. Not searchable. Yours as a member.

Weekly Tips — seasonal reminders, quick fixes, money-saving maintenance habits from the Ascent team
"Ask the Plumber" Fridays — Marcus or a technician answers member questions live, sometimes on video
First-Look Discounts — members see new services and seasonal offers before the public
Storm & Freeze Alerts — pinned prep checklists 24–48 hours before any major weather event
Peer Community — Chattanooga homeowners sharing what's worked, what hasn't, and trusted contractor referrals
DIY Help Desk — sometimes the fix is a 30-second answer. Ask before you pay for a service call.
Annual value: $197/year — included at no extra charge
The Full Picture

Everything you get — and what it's actually worth.

Priority Same-Day Emergency Membership$397/yr
Annual Plumbing Health Report × 2$298
24-Month Workmanship Warranty$197
Water Heater Age & Efficiency Analysis$89
Freeze Protection Winterization Check$129
Water Pressure & Quality Baseline Test$79
10% Labor Discount on All RepairsOngoing Savings
No-Surprise Price Lock (every visit)Priceless
The Clean Home Promise (every visit)Priceless
On Time or $50 Off (every visit)Priceless
Photo Documentation of Every JobPriceless
Emergency Playbook PDF$29
7 Plumbing Lies Guide PDF$19
Water Heater Buyer's Guide PDF$24
Annual Plumbing Checklist PDF$19
Chattanooga Hard Water Guide PDF$24
DIY or Call a Pro? Guide PDF$19
How to Read Your Water Bill PDF$19
Fixture Upgrade ROI Calculator PDF$29
Ascent Inner Circle Community Access$197/yr
Total Real-World Value$1,567+
Your Member Price$297/yr

You save over $1,270 in the first year alone. That's 81% off real-world value — for less than $25/month.

Claim Your Membership Now →

Spots are zone-limited. When a zone fills, the waitlist opens.

Member Stories

In their own words.

★★★★★
Google

"The inspection report alone was worth the membership. They found a slow drip behind my laundry room wall with no visible damage yet. Fixed for $140. My neighbor had the same thing and ignored it — paid $3,800 in drywall repairs six months later."

DM
Donna M.Ooltewah, TN · Home Protection Member
★★★★★
Google

"Pipe burst at 10:30 on a Tuesday night in January. Called the member line and someone answered in two rings. Tech was at my house in 47 minutes. I don't know any other plumber in Chattanooga who does that."

RB
Robert B.Signal Mountain, TN · Home Protection Member
★★★★★
Google

"I've never had a contractor put shoe covers on before. Never had one wipe down my sink. Never gotten a written report with photos. Never been walked through what they did and why. Ascent does all of it, every time."

SC
Sandra C.Hixson, TN · Home Protection Member
Our Promise To You

The Ascent Total Confidence Guarantee

"If you're not completely satisfied with any service we perform — for any reason — we will make it right at no charge, or refund every dollar you paid for that visit. No fine print. No expiration date. No 'that's not covered under our policy' conversation. Our work has to earn your trust on every single call, or we haven't done our job."

— Marcus Webb, Owner & Master Plumber

No fine print
No expiration
Full refund or we make it right
24-month workmanship warranty
Cancel anytime
Zone Availability

Membership is capped at 47 households per zone.

We cap membership deliberately. Our same-day guarantee only works if we can actually keep it. When a zone fills, it closes — and the waitlist typically runs 3–6 months.

🗺 Chattanooga / North Shore

38 taken9 remaining

🗺 Hixson / Red Bank

30 taken17 remaining

🗺 Ooltewah / East Brainerd

21 taken26 remaining

🗺 Signal Mountain / Soddy Daisy

26 taken21 remaining

🗺 East Ridge / Brainerd

34 taken13 remaining

🗺 Collegedale / Lookout Valley

16 taken31 remaining

"We could take on more members. We choose not to. Because a guarantee we can't keep isn't a guarantee — it's a lie." — Marcus Webb

Common Questions

Everything you might be wondering.

What happens if I have an emergency and my zone is full?

+

If your zone is full, you can join the waitlist. We still serve non-members for standard work — but the same-day guarantee and priority member line are exclusively for enrolled members. Emergency situations for non-members are handled on a best-effort basis alongside our member schedule.

Is this just a warranty or does it cover repairs?

+

The membership is not a home warranty. It does not cover the cost of repairs beyond our 24-month workmanship guarantee on work we perform. What it gives you is priority access, guaranteed response times, two annual inspections, and all the bonuses listed — so you catch problems early and get first-in-line service when something needs fixing. Repair costs are quoted separately and transparently before any work begins.

Can I cancel if I'm not happy?

+

Yes — you can cancel anytime. Cancel within the first 30 days without using an inspection or emergency call and we'll refund your membership in full. After 30 days, your membership runs to its annual end date. We've never had a member ask for a refund, but we want you to know the option exists.

What does "same-day emergency response" actually mean?

+

If you call the member line before 3pm on any day — including weekends and holidays — a technician will be at your home the same day. If we cannot fulfill that for any reason outside of acts of God, your service call is free. We define "emergency" as any active leak, no hot water, sewer backup, or water damage situation.

Are repairs discounted for members?

+

Members receive a 10% discount on all labor for any repair or installation performed during the membership year. Parts are invoiced at our cost with zero markup. You'll see both line items on every quote so you know exactly what you're paying for.

How do I access the digital bonuses and the Inner Circle?

+

Within 24 hours of enrollment you'll receive a welcome email with download links for all 8 digital guides and a private invitation to the Ascent Inner Circle Facebook group. Access is yours to keep, even if you ever cancel your membership.

How does the referral rate reduction work?

+

When your referral enrolls, we apply a $50 credit to your next annual renewal. Three referrals and your next year is entirely free. There's no limit to referrals and credits roll forward. We'll notify you by email each time a referral activates.

Last Chance

Stop hoping your plumbing holds.
Start knowing it will.

For less than $25 a month you get priority emergency response, two professional inspections, eight homeowner guides, a master plumber community, and a 100% satisfaction guarantee with no fine print. There's no scenario where this doesn't pay for itself.

30-day money-back guarantee · Cancel anytime · Instant access to all digital bonuses

Prefer to call? (423) 555-0192
Licensed & Insured in Tennessee
4.9★ across 214 Google reviews
Serving Chattanooga since 2012
30-day money-back guarantee